After discovering a large 4ft deep hole left exposed by a construction with no fencing around it at the edge of our property, we talked to foreman. Given that he was breaking the law and that we have young children, we expected some action to be taken. The response was to shrug and say he’ll pass the message to the higher ups.
On the same day we called a company that made our cooker/boiler. We’ve been trying to get it serviced since moving in 14 months ago. It’s a specialist type of cooker/boiler so we haven’t found anyone. The person who picked up the phone was kind asking for the serial number and our location. And then told us there were no service people in the area, but then he didn’t leave it there. He spent the next 30 minutes patiently walking us through how to service it ourselves and what kit we needed to do so.
Two experiences, two radically different responses. One perpetuating a culture of it’s someone else’s responsibility, the other, a culture of ownership and finding a way to help.
The choices we make each day in how we treat people – colleagues and customers – create the culture we live and work in. Culture is a created and maintained daily through the actions we take or don’t take.
The choice is up to us.