Ages and phases. We all go through them. And maybe, we, as a digital community needed to go through a phase of disillusionment as we watch the horror of digital identity and data management go horribly wrong. However, it is not surprising as we’ve rushed into digital transformation while refusing to discuss the future we were creating.
But where do we go from here? Sometimes models help the debate. Therefore below is a simple diagnostic chart of where we might be and might be going. It borrows heavily from Gartner’s Hype Cycle and the Pan Canadian Trust Framework plan, but I hope it is still useful to start discussions.
While all of us might not be disillusioned, it is hard to argue there is not a lack of trust. And trust is human. The hard part. And where we need spend time.
The choice is up to us.