When technology products succeed, we often talk about how good the tech is, user friendliness, and so on. The same is true on a large scale, when digital transformation projects’ succeed, we celebrate the technology. When things go wrong, we often talk about the power and politics of the organisations involved.
We flip flop.
If the failure of the digital transformation is due to power and politics between organisations, departments, people. Then surely it’s success is also due to power politics too?
Reality is often somewhere between the two extremes. Both the product itself, the power dynamics, and the politics all contribute to the success and failure of digital transformation. The technology part is just usually much ‘cooler’ and much easier.