Embracing feedback becomes a wise choice when we do something with it to improve our work, our projects. It is not easy, but it is necessary.
Feedback: Art or a Waste of Time?
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From the Blog on accountability
The 5%
We need to plan for the 5%, expect it. Plan for the 5% when you are experiencing the 95% otherwise you are in trouble.
How’d we do?
We don’t ask if they understand why we need the information and data. And almost never do we ask ‘how’d we do’ about this part of the process.
2.0 – Reframing the lens through which we look
Reframing the lens through which we look provides fresh insights and enables change. We need humanitarian accountability, access, and good governance 2.0
Achieving Our Targets
When our prime performance metrics are hard numbers it tends to be focused on us and not the experience of those we seek to serve – the how doesn’t matter
Your System will not be perfect
No matter what model used, it will not be perfect. it must be accompanied by a robust system enabling people to complain, update their information, etc.
Doing your job vs Shiny Toys
Sometimes the problem we are trying to solve do not require a new solution, an innovation, or some new piece of technology. Sometimes they need a human solution; sometimes they just need someone to do their job and hold people accountable. Holding each other...