From the Blog on business process

No One is Average

The average family in the USA has 2.2 kids. But who of us has 0.2 of a child? No one. Averages are useful for a quick sense of a group, an affected population and for some rough planning. But they are not reality. I see it all the time. In this flood response the...

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Process Mapping is not void of Emotion

How do things currently work? It sounds simple, but often it's different than we think. There are policies and processes on paper and then there is reality; in most systems and processes different people who regularly interact with it will have their own little...

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