Structures frame a place. It is hard to imagine them gone. And even when they do go, it is easy to fall into the trap of being influenced by their ‘ghosts’
What we see is influenced by what was
read more
From the Blog on business process
Time is the Elephant in the Room
In discussions about change, Ideas and new technology can often fall at the first hurdle because the elephant in the room of time is not addressed.
No One is Average
The average family in the USA has 2.2 kids. But who of us has 0.2 of a child? No one. Averages are useful for a quick sense of a group, an affected population and for some rough planning. But they are not reality. I see it all the time. In this flood response the...
Thinking Offline helps make Online possible
Ideas are wonderful, inspiring, and enlightening. Technology can be the same. Making the ideas reality and the technology work in organisations is whole other matter. Too often I see us, I participate in, designing technology and ideas that assume a dependency on a...
Process Mapping is not void of Emotion
How do things currently work? It sounds simple, but often it's different than we think. There are policies and processes on paper and then there is reality; in most systems and processes different people who regularly interact with it will have their own little...