When you pause today, consider what you give time and space to in your communication and is it what you want to prioritise?
Time, Space, and Priorities
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From the Blog on communication
Re-wrting Guidelines
We may not like it, but re-writing our guideliness is the hard work we all need to do. Re-write your guidance in language your user speaks.
Have an idea? Lose the Jargon
Jargon itself isn’t bad or even negative. It’s part of what creates and maintains groups. Jargon is part of culture.
Change Analogies
Not everything is a battle that needs to be won. Perhaps war analogies are unhelpful. And perhaps it’s time to change the anologies we use.
Resolutions, Policies and Standards
most of us who made new year’s resolutions no longer keep them. Often policies and standards have a ‘resolution’ feeling to them.
Need Braille?
If you need this information in LARGE PRINT or in braille, please let us know.’ This is notice is at the end and not in braille.
Digital Thumb Size
While working with my son, I asked him to find a branch that was 1 inch thick. Problem was, he didn’t know what an inch was.
Competing Stories
While your organisational change process is unlikely to have a conspiracy theory attached to it, there will be competing stories and narratives.
Language, Etiquette and Culture
Language, Etiquette and Culture are all about rules. Communication is all about learning the rules of the other.