Government, organisation, and company policies change. They must. How they change can either build or erode trust. Surprising and sudden u-turns erode trust.
Trust, U-Turns and Policy Change
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From the Blog on contact tracing
Contact Tracing: Without a Smartphone
Here are a few principles to consider, if you are going to use one of the non-smartphone digital ways of contact tracing like SMS, phone calls, door-to-door