In our work with change, we need good design full of subtle indicators of where to step next. Don’t make me guess, build confidence in the user.
Change should not be a guessing game
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In our work with change, we need good design full of subtle indicators of where to step next. Don’t make me guess, build confidence in the user.
We can view whitespace as ‘unused’ or we can view it as deliberate, necessary. We tend not to notice it when it is there, but when it is missing we will.
The stairs impacts the layout of most of the rooms, structural walls, and how people move through the house, so when we get it wrong, it is costly to fix.
In a world of Google and Amazon, we have come to expect information to be organised and available with a simple search and to be able to purchase anything immediately with delivery overnight. And so, when this doesn't happen we are frustrated. In our frustration, we...