Change comes with emotional impact. The greater the change, the greater the impact. What is the emotional impact of your digital transformation?
From the Blog on emotions
Birthday parties, especially children’s ones, are overflowing with emotions. There is no value is denying the emotions exist.
Give them to the Angels
Emotions are not the whole story. We can, and should, acknowledge them. But then, we also can let them go. Give them to the angels.
Sometimes we get it wrong
Sometimes when we seek change, we get it wrong. And often this impacts people significantly and negatively. Change makers do not hide away in these moments.
I knew the moment I said it I would be corrected
When change makers focus on logic and forget emotional needs. We are viewing the change only through our lens, not those affected by the change.
Tell Stories not User Manuals
We buy emotionally and then justify it logically. We buy stories, not user manuals. This is true of food & tech, but also change & knowledge
It happens. It's part of being human, so well done, you're human. Change is full of, well, differences, new things, frustrations, struggles, uncertainty, new stakeholders, miscommunication, insecurity, etc. and this brings out all kinds of emotions in everyone who is...