Too often all we focus on is the task, we forget that there is a lot more going on than the task, the appointment, and so on.
From the Blog on empathy
Change has anxiety as a bedfellow. Therefore, any change project you work on will mean you are working with people experiencing anxiety.
Conversations don’t always go well the first time. Sometimes they cause hurt. And it is easy to walk away and not engage ever again.
Rarely, if ever, is change wholesale and immediate. It is partial in scope and happens over a period of time. Even if you feel lost.
How can we remember those we interact with today, have more than we realise going on beyond what they show us?
Empathy is not about putting ourselves in their shoes. Empathy is about trying to leave ourselves behind and embody them.
If we want to live and work in a more empathetic world, we can become more empathetic ourselves and ask those we hire to do the same.
Knowing your ‘who’ is critical for success of any kind. It seems quite commonsensical. And yet, we often forget user stories are not people.
Organisational change involves empathy – seeing the organisation through the eyes and lives of the other. And not forcing them to see as you do.