Leading change is about expectation management; you don’t have to have all the answers; point to others that do. People are looking for others to trust.
Expectations
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From the Blog on expectations
Patience is Still a Virtue
One of the little joys I feel each time I get on an airplane is the realisation the next few hours is 'me' time, there will be no calls, no messages, no pings, etc. There is something blissful about this. Our lives are interrupted now by notifications from email,...