Governance (the often unseen influencer), when done well, is the codification of trust on the usuability and security continuum.
From the Blog on influencing
Knowing your ‘who’ is critical for success of any kind. It seems quite commonsensical. And yet, we often forget user stories are not people.
Words give us space to work, to create the change we need/want, they give us ‘cover’. But they are rarely the end in themselves, rather, they are a means.