From the Blog on information management

5 Frustrations of Information

In a world of Google and Amazon, we have come to expect information to be organised and available with a simple search and to be able to purchase anything immediately with delivery overnight. And so, when this doesn't happen we are frustrated. In our frustration, we...

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Why do we exist?

Two and half months ago, I moved houses in London and have spent most of those most shocked by the customer service or lack of it, when it comes to basic services like a phone line or plumbing repairs.  I’ve dealt with multiple service providers and been promised many...

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