From the Blog on operational efficiency

No One is Average

The average family in the USA has 2.2 kids. But who of us has 0.2 of a child? No one. Averages are useful for a quick sense of a group, an affected population and for some rough planning. But they are not reality. I see it all the time. In this flood response the...

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Efficiency & Humanity

Improving operational efficiency is a good thing unless it forgets to include in the calculation the reason the operations exist. We talk about reducing costs, speeding up delivery times, and often a reduction of staff, admin, etc. When the quality of the product or...

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