We don’t like the word ‘problem’ as it has too many negative connotations. We prefer ‘challenges’ or ‘opportunities’ or ‘learning’ or ‘change’.
From the Blog on problem definition
Being clear on the challenge or problem gives us a chance to hit the mark. Without it, we’re merely playing the lottery. Do the work.
Bike riding is about balance, Juggling is about throwing. Change is usually about culture and people, not the idea or the process. Digital is about power.
Clarifying the what. Really clarifying the what is the hard part. Do it anyways. It is the short cut you have been looking for.
Asking whether or not we should use X technology at all takes courage. People will often assume you are against technology, a laggard, but is a brave act.
The data we collect. Who is it for? Sometimes it’s helpful to remember it’s for us, at least that’s the decision we’ve made so far.
The other day, my daughter brought her Thomas train to me saying it had stopped working. "Fix it Dad" she said before going back to other trains. Assuming the battery was dead, I turned it over in my hands looking for clues on where battery was and how to 'open'...
Being clear on the problem we are trying to solve is vital. Misdiagnose the problem and lots of activity may occur, but the problem will not go away.
Growing up, I would sometimes want to do something because my friends were doing it. This reason never went down well with my parents and the retort was "if you friends jumped off a cliff, would you?" This is relevant today when think about technology. Just because we...