I've been working on a change initiative for a long time now, slowly trying to bring different parties, decision makers, influencers together. About 6 months ago, we had a strong 'coalition of the willing' and thought we had a decision made. Then it all fell apart,...
Improving operational efficiency is a good thing unless it forgets to include in the calculation the reason the operations exist. We talk about reducing costs, speeding up delivery times, and often a reduction of staff, admin, etc. When the quality of the product or...
"What do you think of us using this software in our programme?" "It generally looks fine, what is it for? What are you trying to improve?" "Oh. Well. Umm, it's so that we can collect data more easily and it's in one place." "Mmm ok. So how does more data help? What is...
Einstein is famously quoted as saying, "If I had an hour to solve a problem, I'd spend 55 minutes thinking about the problem and 5 minutes thinking about solutions." One of Steve Jobs' quotes is "If you define the problem correctly, you almost have the solution"....