Change makers deeply understand the connection between identity and what we do. They know both learning and policing approaches can both lead to shame.
Learning and Shame
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From the Blog on shame
Buckets of Grace and Empathy
Change is fraught with emotion, when we seek change, we need to expect emotions. And we need to carry with us buckets full of grace and empathy.
Mistakes
Mistakes can cost us money and customers in the short term. However often it is how we respond to our mistakes that have the long term impact.
Process Mapping is not void of Emotion
How do things currently work? It sounds simple, but often it's different than we think. There are policies and processes on paper and then there is reality; in most systems and processes different people who regularly interact with it will have their own little...
Burning Platforms & people’s fear of fire
Over 20 years ago, John Kotter introduced the 'burning platform' phrase to the mass market in his book, Leading Change, as an illustration of the need to create a sense of urgency within an organisation around the change the leadership was wanting to make - basically,...
Can we be detached & passionate?
Detachment and passionate engagement are unlikely cousins as we often think of them as opposite ends of the spectrum, but what if they are at the same end, just different and equally important branches? What if detachment is needed so our identity does not become...
Scapegoats of Change
A few definitions to start. A villain can be another person or can be an internal like self-doubt. The tension between the villain and the hero is what makes us continue to read on. Scapegoats are a person, an animal, a thing made to bear the blame of others. Guilt:...
The Desire to Give Up
(Mic drop) Boom. I'm out. Or the grass is greener over there. There is an appeal to that moment of being done, of leaving, isn't there. In every project about change I've worked on, there has been at least one moment of "I want to leave and get out, I'm done"....