Smooth transition and adoption are the holy grail of change projects. Most user journeys fail to go beyond the technical thinking in their project.
Adoption is much more than Technical
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Smooth transition and adoption are the holy grail of change projects. Most user journeys fail to go beyond the technical thinking in their project.
In my previous post, I mentioned how of the NGOs who have digitalised their needs assessments processes, many of them will use a completely different system for beneficiary tracking and the two different systems don't 'talk' to each other causing unnecessary...