Can use the idea of ‘user testing’ and ‘fail fast’ in organisational change/transformation work? Or does it just make us robots?
User Testing in Change?
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From the Blog on user stories
Your User Story Doesn’t Exist
Knowing your ‘who’ is critical for success of any kind. It seems quite commonsensical. And yet, we often forget user stories are not people.
The Trickiest “P”
"What do you think of us using this software in our programme?" "It generally looks fine, what is it for? What are you trying to improve?" "Oh. Well. Umm, it's so that we can collect data more easily and it's in one place." "Mmm ok. So how does more data help? What is...