Depending on the culture of your organisation and the change you seek to enable, what is needed will be different. Compliance based cultures require different things than teams encouraged to think for themselves and take action. So when you are creating the environment in which your digital solution can thrive, consider what people need.
Is it a policy?
Guidelines or guidance?
Step by step flow charts?
A series of questions to ask?
And for whom is it needed? What is their role? Is it for them or for them to use with their teams?
And from where does it need to come? Their manager? A committee? A board? A trusted colleague? Or someone external or some external organisation? Like a donor, a consultant, a sister organisation, a competitor?
Here’s the thing. A one-size fits all approach never works. However, there is one thing that is always needed. Regular, consistent communication. Reminding in fact. Change makers of all sorts are reminders. Not in a pestering sort of way, but in a way that connects us back to ourselves, our values.
Positive change enriches and reminds us of our values. Whether we are individuals or organisations.
Whatever is needed must always be accompanied with communication.