First impressions have a role to play, if they are not backed up by consistent second, third…one-thousandth impressions, the first impression fades
Consistent Impressions
read more
From the Blog on consistency
Everyday Signals
22K? Go through, turn right. I find my seat, take out a few things from my backpack and begin my ritual of settling into another flight. It's an overnight flight so the blanket is made accessible, the earphones in, and this time an eye mask is put on. I'm testing out...