We expect our data to be used to improve the service or product. We want to happen. It’s the surprises that we get angry about.
Data Surprises
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From the Blog on data sharing
Trying a new path
Deduplication between two different digital solutions is not overly complex. And yet, it is complex due to humans and organisations.
The Keeper of the Keys
Carrying a perscription around was a basic form of data portability. I was the courier and the keeper of the keys.
Deduplication and Scavenger Hunts
Our kids like scavenger hunts. The cards are ‘centrally’ controlled while where the child finds the ‘treasure’ is mostly up to them.
Helping the Emperor Put Some Clothes On
Is a list of unique individuals affected by a crisis more of a ’emperor has no clothes’ moment than the holy grail we think it is?
Ideals, Trade Offs, and Compromise
Trade offs haunt me. Working with systems and people is all about trade offs. There is no perfect answer, especially in the midst of a crisis.
Controlling and Thriving
Consider what you need to control and what you don’t. It is often much less than we think. How can you help others thrive today?
Remember the Human
The biggest requests I hear for sharing personal data are deduplication, referrals, and connections with financial service providers (FSPs).
What’s next?
The work rarely stops with the technology, data sharing never does. The what’s next is going to involve people, processes, and even culture.