What an efficient system looks like to provide aid to the majority looks different than an efficient system to provide aid to the margins.
From the Blog on efficiency
The models that brought us growth and efficiency will also be our demise. It is a race to the bottom; someone will always be cheaper than us.
In our idolisation of efficiency, Scrooge would be proud. We have sucked the joy out of work and life in the name of efficiency.
Doing the next thing enables us to see that what appears as efficiency for us may be the exact thing that causes problems ‘down the line’
Efficiency can be helpful. If we choose to look at efficiency and equality through the lens of the most vulnerable in our communities, not the majority.
We measure the throughput rate of our registration and distribution activities like a factory assembly line. We forget they are human.
Depending on our metrics, what is considered inefficient might just be the most efficient way to doing something. Are we measuring goals or activities?
Going digital often is a resource allocation question, which communicates our values. We can become more ‘robot-like’ or we can ‘care’ more.
Efficient or wasteful depends on who answers. Being clear on who it is for or who answers the question has implications on how we design our work.