From the Blog on design

Bad Design

Bad Design

It was bad design, but it worked because it was cheaper to make and maintain, which is better for the company, not the customer or user.

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File Sharing

File Sharing

How organisational systems are set up tell you about those who created them. Restricting file sharing doesn’t stop it, peope use workarounds.

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Designing Consent

Designing Consent

Designing consent in an app or system doesn’t really work. Consent is a relational, trust, human activity not a yes/no tick box.

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Are we listening?

Are we listening?

Humanitarian Aid does not need to be done to those affected by a crisis. Yes, it is true that we have multiple ‘customers’, but this not unique to us.

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