We often rate projects using the red, yellow, and green, shaming managers who’s projects are red or yellow. So they turn red projects into watermelons.
From the Blog on shame
Part of being human is being biased, but this is not an excuse for us to have the same biases all our lives. However, shame is not needed, it is unhelpful.
I am ashamed of my Canada. We have failed so many. We need a day (or week) of repentance and a asking for forgiveness.
When we seek to bring about change, the less jargon, the better. Change triggers enough shame on its own, we don’t need to pile on more with jargon.
The digital divide is so much more than just devices and connectivity – they are the easy bit. It’s about literacy and safety and shame.
Change makers deeply understand the connection between identity and what we do. They know both learning and policing approaches can both lead to shame.
Change is fraught with emotion, when we seek change, we need to expect emotions. And we need to carry with us buckets full of grace and empathy.
Mistakes can cost us money and customers in the short term. However often it is how we respond to our mistakes that have the long term impact.
How do things currently work? It sounds simple, but often it's different than we think. There are policies and processes on paper and then there is reality; in most systems and processes different people who regularly interact with it will have their own little...