From the Blog on shame

Watermelons

Watermelons

We often rate projects using the red, yellow, and green, shaming managers who’s projects are red or yellow. So they turn red projects into watermelons.

read more
Jargon Shame

Jargon Shame

When we seek to bring about change, the less jargon, the better. Change triggers enough shame on its own, we don’t need to pile on more with jargon.

read more
Mistakes

Mistakes

Mistakes can cost us money and customers in the short term. However often it is how we respond to our mistakes that have the long term impact.

read more

Process Mapping is not void of Emotion

How do things currently work? It sounds simple, but often it's different than we think. There are policies and processes on paper and then there is reality; in most systems and processes different people who regularly interact with it will have their own little...

read more